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Refund and Return Policy
GENERAL RULES FOR ONLINE CLASSES
It is very important to carefully read the rules and cancellation policies of online classes before beginning your class.
- The student should access zoom classroom at least 2 days before their first class in order to learn how to work within the system. Make sure to have the platform connected 10 minutes before your class.
- It is the student’s responsibility to make sure they have the necessary technical requirements and internet connection before class begins. If you need technical assistance you can make an appointment with Cynthia Elías during her office hours. Any technical difficulties during the class that are the responsibility of the student cannot be reimbursed if class time is lost.
- Double check that you have a stable internet connection BEFORE your class starts. Take into consideration that if other people in your home or office are downloading files, watching videos or playing games on the internet, etc, it could interrupt your internet connection and class.
- Students must be on time for the videoconference; we will not make up class time due to late arrivals. Check your course schedule.
- Please keep in mind that the Student Panel operates off Mexican time; therefore, hours are the same throughout the year and there is no seasonal change of schedule. The student is responsible for reviewing if the seasonal schedules have changed in their region. If the student misses class due to a misunderstanding of the time table in their region, we will not make up classes for the time lost. Check/Change your Time Zone in your Student Panel.
- It is strongly recommended that students actively participate in each class.
If you have a disability that could affect your performance in this class or that requires additional accommodation, please contact Cynthia Elías Spanish Online before your class starts so we can make the appropriate arrangements.
- Students must demonstrate appropriate social behaviors in class; the appropriateness of their behavior is determined by the teacher. For example, talking on the phone during class or to a person outside of the class could lead to being disconnected from the class.
- In the event your current teacher is not available to facilitate class (due to sickness or a last-minute emergency), Cynthia Elías Spanish Online will cancel the class, you can either choose to reschedule or a full refund.
REFUND AND CANCELLATION POLICIES
If the student is unable to start class, a 100% program refund can be requested but no less than 2 weeks from the program start date. If the student has not requested a refund prior to 2 weeks from the course start date, refunds are not applicable. The refund request must be in writing and sent to: info@cynthiaspanish.com
Once lessons have begun payment is non-refundable. Cynthia Elías Spanish Online does not, under any circumstance, give cash refunds to students who do not or cannot finish the program for which they have registered.
It is the student’s responsibility to comply with the established schedule.
A complete no-show results in the loss of class.
RESCHEDULING PRIVATE CLASSES
The rescheduling of online private classes is possible; however, keeping in mind the goal of globally maintaining a high-quality service, and in consideration of the detailed scheduling facilitated by Cynthia Elías Spanish Online permits the rescheduling classes. In order to reschedule, the student must:
Reschedule from your Student Panel by clicking the edit button on the desired appointment or notify your teacher by email within 12-hours of your class start time; notification less than 12-hours is not valid and results in loss of the class.
Rescheduled classes must occur within the confirmed course dates and ideally be rescheduled during the same week of cancellation.
SUSPENSION OF PRIVATE CLASSES
If once the program initiates the student wants to suspend classes, the suspension can span no more than 4 weeks; we allow only 1 suspension request per course. Kindly note that upon restarting the class schedule may vary due to professor availability. In the case the student cannot restart classes within the maximum 4-week suspension timeframe, the program will be terminated without refund. Suspension of studies requests must be sent in writing to: info@cynthiaspanish.com or fill out the contact form.
By starting your first class, you hereby confirm to have read the general rules & cancellation policies and confirm to be in agreement with such.
